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Testimonials for Basement Systems USA

Testimonial Photo by Rosetta M.
This was the best crew I have had in a very long time. On time, very nice and clean. The work was fantastic. I highly recommend them.
Rosetta M. of Gwynn Oak, MD
Tuesday, November 16th
Salesman/Inspector Pete Westera was on time for his appointment and understood our concerns and asked pertinent questions and made helpful suggestions. He also followed up through the process to make sure we were happy. The foreman Esteban was outstanding.He showed up on time every morning and communicated with us on what we could expect that day. The whole crew was extremely respectful and at the end of the day Esteban would stop by before he left to tell us what he accomplished that day. The other thing was how well they cleaned up after themselves every day. Recently, we had a plumber work in our basement and when he left and we were cleaning up after him I remember remarking I miss the way basement systems cleaned up. The best thing I can say about the work Basement Systems did is that my wife is happy! I know she is a picky customer and yet she is pleased.
Timothy G. of Baltimore, MD
Saturday, May 3rd
Javier and his team did a wonderful job. They worked hard all day and were very respectful of their workspace taking great care to clean up and prevent any unnecessary mess. The work they did was impressive and I am happy with the results
Scott H. of Perry Hall, MD
Tuesday, May 28th
"Javier and Eric did an excellent job. I am extremely happy with the results and I'm glad I chose your company."
Brian B. of Bel Air, MD
Tuesday, August 3rd
Had a basement egress window installed with well duct system. I am not the easiest person to please and I am one those guys who does things himself because I want it done right. This was not a job I could handle and after getting a few quotes I really liked their products and solutions. There was a delay in my scheduled install date due to an inventory issue which I was not pleased with, and I near ripped up the contract. Was not a great start. I can tell you though that this company has the highest integrity. The general manager was honest with me, and told me exactly what happened, and did everything he could to make it right. The install went great, Javier and his crew were outstanding, they worked hard and take pride in their work. I cant say I ever saw the crew not working while they were here. I am extremely pleased with the end result, exactly how I pictured it and its brought the space alive by bringing in much needed sunlight and additional benefit of safety. With everything in life, its not how you start its how you finish. This company will always finish on top, mistakes can happen, but how a company deals with it defines a great company. I highly recommend Pete Westera's Basement Systems USA.
Steven M. of Bear, DE
Tuesday, October 2nd
Basement Systems USA, Inc, turned our basement into an amazing living space for our family. The employees were professional, friendly, and finished the job in a very short period of time. Our family is extremely pleased with the basement and we would highly recommend Basement Systems USA to those who need work done in their basements.
Kassie B. of West Grove, PA
Monday, November 14th
Esteban and his great crew just finished our basement and it looks great! They were a pleasure to have around, very professional, responsive and, most importantly, were true craftsman with innovative solutions to every possible issue. Everyone at this company (sales, office staff and production manager) was professional and customer focused.The products and installation methods used by Basement Systems ensure that our basement will look good for my lifetime and are virtually maintenance free. If something does happen, the design makes for an easy fix. As you can tell, we are very happy with Basement Systems USA.
Michael M. of Avondale, PA
Tuesday, January 20th
Hi Tina,Wes and I want to be sure that your company, and especially Eric who completed our basement renovation, know how pleased we were with his services. The job was very well done! Eric and all the employees we met were professional and so courteous.Thank you for all you did for us!Sincerely, Susan Thomas915 Springwood DriveWest Chester, PA 19382
Susan T. of West Chester, PA
Thursday, September 23rd
We found mold infesting the carpet in the basement. We pulled out and threw away the carpet, and discovered that the concrete underneath was in pretty bad shape, so we didn't want to do the tiling ourselves. Talked to a couple places, Basement Systems USA was the most professional and knowledgeable and their prices were fair. We're very happy with the work they did. The estimate guy spent a long time with us and explained our options in great detail, never pressured or rushed us. We were able to schedule the installation for within a few weeks, which was great - we use the basement as a work space, and it was disruptive to have it out of commission. The workmen were a little late (really a little - less than a half hour) and hadn't called to give us a head's up, which is why I gave a B in that category - it annoys my husband when he doesn't know how long it will be until the workers arrive. Once the two men arrived, though, they were courteous and competent. They were honest with us about what they could and couldn't do given the shape of the concrete (i.e., there was no way we'd get a level floor down there without major concrete work), and they did a very nice job, and left everything spotless - definitely the most efficient and clean installation job we've had done. It wasn't cheap, but we felt it was a reasonable price and a good investment, and with the solid installation job to top it off, we're very happy with our choice. 
Douglas C. of Philadelphia, PA
Monday, September 9th
I would like to take this opportunity to thank all of your crew who worked on my basement. They were all conscientious and hard-working throughout the project. I would especially like to comment K.C. He paid attention to detail and really took pride in his work. Mr Harris, the inspector from the Redevelopment Authority of Philadelphia, also commented on the good work performed by K.C., who was putting the finishing touches on the job when he came through my home. Again, all of your crew did a great job and turned my basement into a room I will enjoy for a long time to come. Thank you, Eileen
Eileen of Philadelphia, PA
Tuesday, June 1st
My company had Basement Systems USA finish our basement at our office and I highly recommend their work! The basement turned out better than expected. The Foreman, Chris, was very good at communicating and always made sure the job site was clean at the end of the day. My company deals with a lot of different contractors and from my experience this company is very professional and does quality work. I would highly recommend them.
Chip R. of Philadelphia, PA
Friday, December 4th
From start to finish, I received stellar customer service from everyone I encountered when inquiring information about my crawl space...from every person who answered the telephones and my accompanying questions, to the person assessing the situation to the actual team completing the job. This company employs PROFESSIONALS!!!!Thankfully, they were able to schedule an appointment quickly. After assessing the situation, Jeff recommended encapsulation of the crawl space, providing multiple views via supporting photographs to further explain their services and the process.I then contacted Amanda, who performed a miracle and scheduled the encapsulation quickly in less than 2 weeks, April 8, 2022 to be exact.Throughout the process, they kept me informed via telephone calls, emails, and text messages. Due to their sustained excellence and quality customer service, I was fully prepared and had no doubt the tasks would be completed efficiently.Bernie, the foreman, called me April 8 to provide his estimated time of arrival. I met him at my house along with Fernando and Edgar around 9:15 a.m. All three men were pleasant and I felt comfortable with the information and explanations they provided.I left my house while they performed the tasks at hand. Since the house is vacant and the chemicals, etc. they were using can be harsh, I left them to their own devices. Bernie telephoned me around 1:40 p.m. to say they were finished, cleaning up, which was much sooner than their earlier estimated completion time of 6 p.m.When I returned, Bernie provided explanations of the work provided as well as photos of their work and a tour of the exterior work completed. I am beyond pleased with the service I received and HIGHLY RECOMMEND them to my friends, family, and enemies too. Everyone should support this company, as they are credits to their profession.Karrie, Amanda, Ashley, Tina, Jeff, Bernie, Edgar, and Fernando did phenomenal work and I'm glad they were assigned to handling this job! Thank you for every kindness you extended and all our professional encounters.
Jeanne J. of Randallstown, MD
Monday, April 11th
Your company did excellent work for me and your employees were wonderful. I am very impressed with Basement Systems USA.
Dipankar D. of Baltimore, MD
Wednesday, September 15th
A brief note to express my utmost pleasure having Esteban Morales working in my home, on a very difficult basement project.Our home is 140yrs old. Esteban and his crew were tasked with the job of installing drains and a sump pump. The crew arrived promptly, worked efficiently and controlled the dust 100%. Esteban made key onsite adjustments- seamlessly. His competence was evident and his modesty sublime.Under Estebans guidance, his crew helped to make a "dreadful project" (my words), a truly positive experience. Every express of doubt and worry were quickly put to rest by Estebans assurance that everything would be fine. And it was. Sincerely,Brenda M Brandon, M.D
Brenda B. of Baltimore, MD
Wednesday, December 6th
Very professional company with excellent work ethic. They installed new windows and a sewage pump system in my basement. I highly recommend them for any job
Sebastien P. of Joppa, MD
Thursday, August 26th
Total testimonials : 328
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